PHD, Purdue University, 1977
MA, West Virginia University, 1974
BA, University of Maryland, 1973

Visiting Professor,
IMADEC University, School of Business, Vienna, A
Liddell Professor of Communication, TCB Professor of Management,
The University of Texas at Austin, Austin, TX
Distinguished Teaching Professor, Senior Research Fellow, IC2,
The University of Texas at Austin, Austin, TX

Main Academic Interests:
Advocacy: Communication, Influence, and Internal Marketing
Customer Loyalty Strategies
Handling Communication Challenges
Recipient of major campus-wide teaching award at the University of Texas at Austin as well as awards for teaching within both the College of Business Administration (Outstanding Executive Education Teacher) and the College of Communication (Outstanding Professor).

Non-academic Positions held:
President of the National Communication Association
President of the Council of Communication Societies
Board of Directors of both the International Communication Association and the International Customer Service Association
Consultant of more than 200 firms in more than 15 countries helping them bolster their communication and enhance customer loyalty.
On the editorial boards of nine journals.
In the governmental arena worked with the White House (Executive Office of the President) designing and implementing a major customer service initiative as well as numerous Federal, State, and local government units throughout the United States on topics related to communication, advocacy, and service.

Selected and Recent Publications:
Handbook of Interpersonal Communication (2002)
"Leading from afar: Challenges for leaders"
"Skillfully informing others: How communicators effectively convey messages
Leading a customer-focused organization"
"Basics of teamwork"
"Customer focused reengineering in the public and private sectors"

Homepage: The University of Texas at Austin
eMail: daly@mail.utexas.edu